Important: before you contact us we recommend you read our Frequently Asked Questions first by clicking here, for many customers it will allow you to obtain your answer without needing to wait for an agent.

Travel insurance

Before you travel:

Pre and Post Sale Support

Telephone Insure & Escape on

0203 137 0379
(Monday - Friday excluding bank holidays, 9am - 5pm)

E-Mail: travel@insureandescape.co.uk

During your travels:

Making a claim

Please view the claims procedure for your policy by clicking here.

To make a complaint

In relation to claims matters:
Please view the claims procedure for your policy by clicking here.

In relation to all other matters:
Telephone the Insure & Escape Complaints Team on

0203 137 7338
(Monday - Friday excluding bank holidays, 9am - 5pm)

E-Mail: complaints@insureandescape.co.uk

Car hire excess insurance

Before you travel:

Pre and Post Sale Support

Telephone Insure & Escape on

0208 159 3485
(Monday - Friday excluding bank holidays, 9am - 5pm)

E-Mail: che@insureandescape.co.uk

During your travels:

Making a claim

Please view the claims procedure for your policy by clicking here.

To make a complaint

In relation to claims matters:
Please view the claims procedure for your policy by clicking here.

In relation to all other matters:
Telephone the Insure & Escape Complaints Team on

0203 137 7338
(Monday - Friday excluding bank holidays, 9am - 5pm)

E-Mail: complaints@insureandescape.co.uk

Anything Else

Prefer to send a letter?

We recommend you e-mail us as you will receive a quicker response, if you do send us a letter please be aware that it may take up to a week for us to receive and process your letter.

Insure & Escape
Kings Court
London Road
Stevenage
SG1 2NG

Have a Data Protection Concern?

Please refer to our Privacy Policy for more information on how we protect your data.

If you need to exercise your data rights please contact our data protection team.

E-Mail: dpo@insureandescape.co.uk